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Prescription Policy
At EmedsMart, we are committed to ensuring the safe, responsible, and lawful supply of prescription medicines. Certain medicines available on our website require a valid prescription issued by a registered medical practitioner before they can be dispensed.
This Prescription Policy explains the requirements, verification process, and customer responsibilities when purchasing prescription medicines through EmedsMart.
Valid Prescription Requirement
Prescription medicines can only be supplied after receiving a valid prescription issued by a registered medical practitioner. The prescription should be clear, legible, complete, and contain all necessary patient and doctor's details.
EmedsMart reserves the right to verify every prescription before processing an order.
How to Submit Your Prescription
Customers can submit their prescription in any of the following ways:
- Upload the prescription during the checkout process.
- Email the prescription to our customer support team if requested.
- Share the prescription through the communication method provided by our support team.
Prescription Verification
Our pharmacy team carefully reviews every prescription before dispatching prescription medicines. If additional clarification or verification is required, our customer support team may contact you before processing your order.
Orders will only be processed after successful prescription verification.
When an Order May Be Delayed or Cancelled
An order may be delayed, placed on hold, or cancelled if:
- A valid prescription is not provided for prescription medicines.
- The prescription is incomplete, illegible, expired, or appears to have been altered.
- The prescribed medicine cannot be verified.
- Required patient or prescription information is missing.
- The order does not comply with applicable legal or regulatory requirements.
Customer Responsibilities
Customers are responsible for ensuring that:
- The prescription submitted is genuine and valid.
- The prescription belongs to the patient for whom the medicines are being ordered.
- All personal and delivery information provided is accurate.
- The uploaded prescription is clear and readable.
Don't Have a Prescription?
If you do not have a valid prescription, you can book an appointment with one of our qualified healthcare professionals for a medical consultation.
During the consultation, the doctor will assess your medical condition and recommend an appropriate treatment plan. If a prescription medicine is considered medically necessary, a prescription may be issued at the doctor's professional discretion in accordance with applicable medical guidelines.
To book an appointment, please contact our customer support team using the details provided below.
Privacy & Confidentiality
All prescriptions and personal information submitted to EmedsMart are handled securely and treated with strict confidentiality. Your information is used solely for prescription verification, order processing, regulatory compliance, and customer support.
Prescription Record Retention
Prescription records may be securely retained for the period required under applicable laws and regulations. Appropriate security measures are implemented to protect your information.
Restricted Medicines
Certain medicines may not be available for online purchase due to legal or regulatory restrictions. EmedsMart reserves the right to refuse, cancel, or modify any order that does not comply with applicable laws or our internal verification procedures.
Need Assistance?
If you have any questions regarding prescription medicines, prescription uploads, doctor consultations, or your order, please contact our customer support team.
Email:
info.emedsmart@gmail.com
Phone:
+91 93051 54812
Address:
EmedsMart
B508, Himalaya Pride
Greater Noida – 201301
Uttar Pradesh
India
Thank you for choosing EmedsMart. We are committed to providing safe, reliable, and responsible healthcare services while ensuring patient privacy, prescription security, and compliance with applicable healthcare regulations.