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Shipping Policy
At EmedsMart, we are committed to delivering your healthcare products safely, securely, and on time. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website.
Order Processing
- Orders are processed during our regular business days (Monday to Saturday, excluding public holidays).
- Orders are generally reviewed, packed, and prepared for dispatch within the applicable processing timeline.
- Prescription medicines may require additional verification before dispatch.
- If any information or prescription verification is required, processing may be delayed until the necessary details are received.
International Shipping
We proudly offer international shipping to selected countries where our products are legally permitted.
- International orders are generally processed within 48 working hours after successful payment verification and, where applicable, prescription verification.
- Tracking details are normally provided within 48 to 72 working hours after the order has been processed.
- Delivery times vary depending on the destination country, customs clearance, local courier partners, and international shipping conditions.
- Customers are responsible for ensuring that the products ordered are permitted for import into their destination country.
- International shipments may be subject to customs inspections, import duties, taxes, or other government charges imposed by the destination country. These charges, where applicable, are the responsibility of the customer unless otherwise stated.
- If a shipment is delayed due to customs clearance, we will assist by providing available shipping information and required documentation whenever possible.
- In the unlikely event that an international shipment is confirmed as lost in transit, we will arrange a replacement shipment or provide an appropriate resolution after verification with the shipping carrier.
- If an international shipment is held by customs, our support team will assist the customer throughout the process by providing the necessary shipping documents or information whenever possible.
- If an international shipment is returned to us by customs or the courier due to reasons beyond the customer's control, we will arrange to reship the parcel after confirming the circumstances and ensuring that reshipment is legally permissible.
- If incorrect shipping information is provided by the customer, additional shipping charges may apply for reshipment.
- Delivery timelines are estimates only and cannot be guaranteed due to customs procedures and international logistics.
Tracking Your Order
Once your order has been dispatched, you will receive the tracking details through the contact information provided during checkout. Customers can monitor the shipment using the courier's tracking system.
Delivery Attempts
Courier partners may make one or more delivery attempts depending on their policies. If delivery cannot be completed due to an incorrect address, recipient unavailability, or failure to respond, the shipment may be returned or delayed.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping details. EmedsMart is not responsible for delays or additional charges resulting from incorrect or incomplete delivery information.
Damaged Parcels
If your parcel appears damaged during delivery, please refuse the package if possible or contact our customer support team immediately. We may request photographs of the package to assist with our investigation.
Shipping Restrictions
Certain medicines or healthcare products may not be available for shipment to specific countries due to local laws, import regulations, or carrier restrictions. EmedsMart reserves the right to cancel any order that cannot be legally shipped.
Force Majeure
EmedsMart shall not be responsible for shipping delays caused by events beyond our reasonable control, including natural disasters, severe weather, strikes, customs delays, government restrictions, pandemics, transportation disruptions, or other unforeseen circumstances.
Need Assistance?
If you have any questions regarding your shipment, delivery status, or international shipping, please contact our customer support team.
Email:
info.emedsmart@gmail.com
Phone:
+91 93051 54812
Address:
EmedsMart
B508, Himalaya Pride
Greater Noida – 201301
Uttar Pradesh
India
Thank you for choosing EmedsMart. We strive to ensure that every order is processed efficiently and delivered with care, whether within India or internationally.