Refund & Cancellation Policy

At EmedsMart, we are committed to providing genuine healthcare products and excellent customer service. This policy explains how order cancellations, refunds, replacements and reshipments are handled.

1. Order Cancellation

Orders may be cancelled only before dispatch from our warehouse. Once dispatched, packed, or handed over to the courier, cancellation requests cannot be accepted.

• Full refund for prepaid orders cancelled before dispatch.
• No cancellation after dispatch.
• Prescription orders cannot be cancelled after verification and packing.

2. Prescription Medicines

Prescription medicines are supplied only after verification. Once dispatched they cannot normally be returned or exchanged except where required by law or where an incorrect or damaged product has been supplied.

3. Free Reshipment Policy

Our first priority is successful delivery. Where applicable, we provide one complimentary reshipment after verification if the parcel is:

• Lost in transit.
• Damaged during transportation.
• Returned because of courier operational issues.
• Returned by customs for reasons beyond the customer's control (where legally permitted).
• Incorrectly delivered due to courier error.

4. International Orders

Customers are responsible for ensuring that medicines may legally be imported into their destination country and for providing any documents requested by customs authorities.

5. Customs Clearance

Customs inspections may delay delivery. EmedsMart will assist by providing invoices or shipment documents where possible, but customs decisions remain under the authority of the destination country.

6. Refund Policy

• Orders cancelled before dispatch are eligible for a full refund.
• After dispatch, refunds are considered only after replacement/reshipment options have been exhausted.
• Where possible, a replacement shipment will be provided instead of an immediate refund.

7. Second Shipment Policy

If both the original shipment and one complimentary replacement shipment fail to reach the customer for reasons beyond EmedsMart's control:

• 100% of shipping charges will be deducted.
• 50% of the medicine/product value will be deducted towards handling and operational costs.
• The remaining eligible balance will be refunded.

8. No Refund Situations

• Incorrect shipping address or phone number.
• Customer unavailable for delivery.
• Parcel refused without valid reason.
• Parcel not collected after notice from courier/post office.
• Failure to complete customs documentation.
• Import prohibited in destination country.
• Opened, used or tampered medicines.

9. Returned Parcels

If a parcel is returned because the recipient missed delivery, refused delivery, or failed to collect it, additional shipping charges must be paid before reshipment can be arranged.

10. Damaged / Wrong Product

Please contact us within 48 hours of delivery with photographs of the parcel and product. After verification we will provide an appropriate solution, including replacement, reshipment or refund where applicable.

11. Refund Processing Time

Approved refunds are generally processed within 5–10 business days. Bank processing times may vary.

12. Customer Responsibilities

• Provide accurate shipping information.
• Track your shipment.
• Be available to receive the parcel.
• Store medicines according to the product instructions.

13. Policy Updates

EmedsMart reserves the right to update this policy without prior notice. The latest version will always be published on this page.

14. Contact Us

Email: info.emedsmart@gmail.com
Phone: +91 93051 54812
Address:
EmedsMart
B508, Himalaya Pride
Greater Noida – 201301
Uttar Pradesh, India